Empathy Training for Leaders and Teams
In my empathy training I specializes in helping individuals, businesses such as Google, and organizations develop empathy. Based on my book, The Genius of Empathy I provide practical empathy training programs to help you improve customer interfacing, enhance the health and well-being of your staff, develop your team’s emotional intelligence, and create an empathic foundation in your organization. My belief is that empathy is the medicine the world needs.
Forbes recently reported on a large research study which ranked empathy as the most important leadership skill in the workplace. It has been shown to drive positive business results and it has numerous healing effects on stressed out employees. When leaders expressed empathy for their team, it increased the team’s innovation, engagement, retention, improved customer service, and supported them to better balance their home and work life. These changes will improve the excellence and energy of any workplace.
In the empathy training participants learn what empathy is and discover tools to cultivate it. They receive a demonstration of ways to handle challenging customer calls with empathic listening, harnessing their tone of voice, and specific empathic statements to utilize to make the customer feel valued and heard.
Participants learn common causes of burnout, which can occur when you have “too much empathy” and how to reverse this to achieve more balance. They also discover how over-giving or “feeling too much” can cause a sense of being overwhelmed that isn’t healthy. How to identify draining people and learn how to ask themselves, “Is my energy getting drained by a customer or coworker?” and use specific techniques to effectively deal with the person in a solution-oriented way. As a result, their relationships are more empowered and stress-free in the workplace. Click HERE to learn more about empathy training.